Welcome, I'm Karen Buswell and I'm a highly experienced design and experience consultant, based in the Cotswolds. I specialise in the intersection of product design, interior environments, and customer experience. With a career rooted in craftsmanship, heritage brands, (Mulberry and Highgrove) as well as luxury settings, I have the ability to transform vision into commercially successful and emotionally engaging outcomes.

My work is centred on helping businesses unlock their full potential through thoughtful design, refined customer journeys and strategic positioning. I understand that exceptional products and environments are not simply seen, they are experienced, remembered and valued. By combining creative insight with commercial understanding, I help businesses attract discerning customers, build loyalty and create meaningful and lasting impact.

As a facilitator, I work with both businesses and private clients to maximise the potential of their spaces and products. When it comes to spatial design, my focus is on how a space functions, flows, and supports the people who use it, rather than on decorative styling alone. Whether enhancing a commercial environment or reimagining a home, my aim is to create spaces that are intuitive, purposeful, and enjoyable to experience. Growing up with a disabled parent and being a parent myself has given me a personal understanding of how important thoughtful, accessible design can and should be for all generations. It is something I remain conscious of when considering how spaces function, flow and support the people who use them, as well as the importance of inclusive and accessible product design.

In an increasingly AI-driven world, genuine human experience has never been more valuable. While technology continues to reshape the way we work, it cannot replace emotional intelligence, empathy or the subtle details that define outstanding customer service. My work focuses on the human aspects of experience, understanding perception, managing expectations, and creating products and environments that leave a lasting, positive impression.