Pricing | Design Consultancy

Pricing Structure

Ideas & Perspective Session

£195

Sometimes a fresh perspective is all that's needed to see things differently.

Whether you're considering a change to your home, questioning how your business environment is working, or have an idea that needs exploring, this informal session gives you the opportunity to talk it through with an independent design and experience consultant.

Together, we can explore what is working, what could work better, and where there may be opportunities you haven't considered.

Up to 90 minutes

Ideal for:

Exploring an idea before committing to a larger project
Discussing a potential remodel, refurbishment or presentation for sale.
Identifying ways to improve a space
Exploring a business or customer experience challenge
Gaining an independent perspective and helping to formulate your ideas before involving architects, builders or other specialists.

Business Potential Review

Unlock opportunities within your business

From £695

An independent perspective on how your business could work harder, it's not about finding fault it is about identifying growth areas.

I begin by understanding your business, your aspirations, your customers and where you would like to go. I then spend time within your environment, looking at the business as a whole and considering how your space, product, presentation and customer experience work together. The review is designed to identify opportunities that may be overlooked from small, simple improvements to bigger strategic changes.

I will consider:

How effectively your environment supports your business
The flow, functionality and utilisation of your space
How your environment and product reflect your brand and positioning
First impressions and overall perception
Product presentation and customer engagement
Ways to attract your desired customers
How to encourage footfall, repeat business and loyalty
Areas where relatively small changes could make a significant difference
Untapped opportunities for future development

What's included:

Initial consultation to understand your business and objectives
On-site review of your business environment
Independent assessment and observations
Consideration of space, product, presentation and customer experience
Practical recommendations and opportunities for improvement
Follow-up discussion

Space & Flow Review

From £495

A space should work as well as it looks.

My approach to spatial design focuses on how people actually use a space, how they move through it, how it functions, and how it makes them feel. Rather than focusing primarily on decoration and soft furnishings, I look at the bigger picture of flow, functionality and potential.

Whether you're considering changes to your home or looking at a commercial environment, I can help you explore the possibilities before committing to a larger design project.

The review can consider:

How the space is currently used
Movement and circulation
Functionality and flow
Under-used or problematic areas
Accessibility and inclusivity
Opportunities to improve the experience of the space
Ideas for remodelling or reconfiguration
Priorities for future investment

For homes, this could mean helping you understand what might be possible before embarking on a remodel. For businesses, it can reveal how the environment could work harder for both customers and staff. Good design isn't simply about how a space looks, it's about how well it works.

Customer Experience Review

See your business through your customer's eyes

From £795

What you believe you deliver and what your customer actually experiences can sometimes be very different. The Customer Experience Review is designed to uncover that difference.

Rather than reviewing your business from a management perspective, I experience it as your customer or guest. Depending on your requirements, this can be undertaken as a secret shopper, hospitality guest or general customer experience which might not be so covert!

I look at the complete journey, from the first impression through to the service you receive, the environment you enter, the product you encounter and, ultimately, how the experience makes you feel.

I will consider:

First impressions and arrival
The ease and flow of the customer journey
Environment, atmosphere and presentation
Staff interaction and customer service
Communication and product knowledge
Product presentation and engagement
Waiting times and key customer touchpoints
Whether expectations are met or exceeded
How the experience makes the customer feel
The overall impression and likelihood of returning or recommending

What's included:

An agreed anonymous customer or guest experience if required
First-hand assessment of the complete customer journey
Detailed observations from the customer's perspective
Identification of gaps between expectation and reality
Constructive feedback
Practical recommendations for improvement
Follow-up discussion

The purpose isn't simply to report what happened. It's to understand how the experience actually felt and where thoughtful changes could make a meaningful difference because sometimes the best way to understand your customer experience is to become the customer.

Bespoke Consultancy

Not every project fits neatly into a package. For larger, unusual or more complex requirements, I offer bespoke consultancy tailored to your business or home.

From a single day of focused input to a more comprehensive project, we can agree the scope and approach around what you actually need.

Consultancy from £695 per day.

No project is too small, sometimes the simplest changes can make the greatest difference.