Having been a multi-disciplined designer for over 30 I have acquired a vast array of skillsets.

-Design and Product development

-Space design and utilisation

-Customer service, experience, perception and expectation.

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All these elements come together to give me a unique insight to CX and UX, customer experience and user experience of an environment or product.

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Good design of products and spaces have an impact on people’s wellbeing, enjoyment, fulfilment, aspiration and success. They can also elevate brand loyalty, increase repeat business and support sales and marketing.

My role can be conducted alongside the existing designers and team to bring an outside/ third party perspective to a product or environment.

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My work is all about detail, functionality, organisation and inclusivity. It is crucial for any business to know who their customers are or who they want their customers to be! This is particularly critical at a higher level, understanding what that discerning customer is expecting from their product, environment or experience. This is where all the design elements need to come together with customer service which is too often overlooked at all levels of the market.

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I can help elevate your brand or offering, differentiate from the competition, think out of the box, be it a new business or an existing one that is seeing sales or footfall dwindling.

In essence I like to connect with people to help make their businesses thrive, often it might only require a quick overview that can make a big difference.

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